Payment and Refund Policy

About Us - can be accepted via Return to Website link Refund & Cancellation policy free cancellation if done within a specified window 48 hours before the check-in date, Will charge 50% Fee if the cancellation 24hours before the check in Date, Will charge 100% fee if the cancellation 5 hours before the check-in date. For special rates or promotions, the free cancellation window might be longer (e.g., 30 days in advance) or may not be available at all.
Some discounted rates are non-refundable, meaning you’ll be charged even if you cancel. Be sure to review any "non-refundable" or "prepaid" labels when selecting your room, as these often mean no refund is possible after booking.

Payment refund will be within 7 days only.

Terms & Conditions

1. The Management is unable to take responsibility for valuable or money left in you Room/Suite and recommend you avail yourself of the safe custody service provide by the hotel.
2. Customers will have to pay the three time of market value of the articles that might be broken or damaged during their stay and the decision of the Management in regard to the value shall be final and binding.
3. Please do not label or picture on the wall and furniture if do so the polishing & furnishing charges should be paid by the customer.
4. Room Tariffs are subject to change without prior notice.
5. The Management reserves the right of admission.
6. Advance will not be refunded if the room / suit is not occupied or as per the cancellation policy.
7. Customers are strictly prohibited using any part of the premises for illegal or improper use.
8. Do not wash your cloths inside the room, please call Laundry Services.
9. Visitors are not allowed in the room, for any reason whatsoever should be obtain permission from reception and they are treated as extra person.
10. All bills are payable on presentation.
11. Cheques are not accepted.
12. Part of the day will be reckoned as full day.
13. Account must be settled before vacating the rooms.
14. Outside Food & Beverages and delivery services are not allowed inside the premises. For any clarifications, please contact at the reception.

All dispute is subject to Mattannur jurisdiction.<./p>

Privacy policy

1. Collection of Personal Information:- We collect personal information to provide better service and enhance guest experiences. This may include your name, contact details, payment information, ID information, reservation details, and preferences (e.g., room type).Information may be collected through our website, mobile app, customer service calls, and at check-in.
2. Use of Personal Information  Personal information is used to confirm reservations, provide hotel services, communicate with you about your stay, and handle requests or concerns. We may use your data for marketing purposes (with your consent), like sending promotions,loyalty offers, or surveys to improve services. Your information may be anonymized and used for analytics to better understand guest preferences and improve operations.
3. Data Sharing and Third-Party Services:- Your data may be shared with trusted third parties that assist in delivering services, such as payment processors, booking platforms, and IT providers. Personal information will not be shared with third parties for their marketing purposes without consent. We may disclose information if required by law, to protect our property or rights, or in the case of a business transaction like a merger.
4. Data Security and Retention:- We use security measures such as encryption and access control to protect personal information. Information is retained only as long as necessary for the purposes stated in this policy or as required by law.
5. Cookies and Online Tracking:- Our website uses cookies and similar technologies to track browsing preferences and enhance user experience. Cookies help us remember your preferences, improve site functionality, and deliver personalized advertising.
6. Guest Rights:- Guests have the right to access, correct, or delete personal data stored with us. You may opt out of receiving marketing communications by following the instructions in emails or contacting our customer service.  Where applicable, guests have the right to restrict or object to data processing, especially in cases of direct marketing.
7. Policy Updates:- This privacy policy may be updated periodically to reflect changes in legal requirements or hotel practices. Guests will be notified of material changes.
8. Contact Information:- For questions or requests regarding your personal data, please contact our Data Protection Officer at office@gatewayairporthotel.com.

Contact Us – Gateway Airport Hotel 24/187-B&C, Airport Road, Kallerikkara
Mattannur, Kannur, Kerala, India – 670702

Mobile: +919400902228

Email: office.gahotel@gmail.com
Booking Email: reservations.airporthotel@gmail.com